1. Who We Are
ToucanMobile is operated by:
SKYNETIA LTD
124 City Road
London, EC1V 2NX
United Kingdom
Company number: 16144810
Email: legal@skynetia.com
This Cookies Policy should be read together with our Privacy Policy.
2. What Are Cookies?
Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit a website.
Cookies help websites:
function properly
improve performance and security
remember user preferences
analyze usage patterns
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the website to function properly and cannot be disabled.
They are used for:
website security
session management
authentication
fraud prevention
checkout and payment flow
Legal basis: legitimate interest / contract performance.
3.2 Functional Cookies
These cookies allow the website to:
remember user preferences
store language or region selection
improve user experience
Legal basis: legitimate interest.
3.3 Analytics and Performance Cookies
These cookies help us understand how users interact with the website, including:
pages visited
time spent on pages
error events
general usage statistics
Analytics data is collected in an aggregated and anonymized form where possible.
Legal basis: user consent, where required by law.
3.4 Security Cookies
Used to:
protect against unauthorized access
detect suspicious activity
prevent fraud and abuse
Legal basis: legitimate interest.
3.5 Third-Party Cookies
Some cookies may be set by trusted third-party service providers, such as:
payment processors (e.g. Stripe)
security and infrastructure providers
analytics providers
These third parties process data under their own privacy policies.
4. Cookies Used by Stripe
Payments on ToucanMobile are processed by Stripe.
Stripe may set cookies required to:
process payments securely
prevent fraud
comply with legal and regulatory obligations
ToucanMobile does not control Stripe cookies.
Stripe acts as an independent data controller for payment-related cookies.
5. Consent Management
Where required by applicable law:
non-essential cookies are used only after consent
users may accept or reject cookies via a cookie banner or settings
You can withdraw your consent at any time by changing your browser or cookie settings.
6. How to Manage or Disable Cookies
You can manage cookies through your browser settings, including:
deleting stored cookies
blocking future cookies
receiving notifications when cookies are set
Please note:
disabling cookies may affect website functionality
essential cookies cannot be disabled
7. Cookie Retention Period
Cookies may be:
session cookies – deleted when the browser is closed
persistent cookies – stored for a defined period or until deleted
Retention periods vary depending on the cookie’s purpose.
8. Legal Basis (GDPR & ePrivacy)
Cookies are processed based on:
Article 6(1)(b) GDPR – contract performance
Article 6(1)(f) GDPR – legitimate interest
Article 6(1)(a) GDPR – consent (where applicable)
EU ePrivacy Directive
9. Updates to This Cookies Policy
We may update this Cookies Policy from time to time.
The latest version will always be available on our website.
Continued use of the website constitutes acceptance of the updated policy.
10. Contact Information
For questions regarding this Cookies Policy, contact: