Effective date: 01 January 2025
Last updated: 01 January 2025
This Privacy Policy explains how ToucanMobile (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you use our website and services.
ToucanMobile is a digital service providing eSIM data plans.
1. Data Controller
The controller of your personal data is:
SKYNETIA LTD
124 City Road
London, EC1V 2NX
United Kingdom
Company number: 16144810
Email: legal@skynetia.com
SKYNETIA LTD is the owner and operator of the ToucanMobile service.
2. Scope of This Privacy Policy
This Privacy Policy applies to:
the websites toucanmobile.com and toucanmobile.pl
all related subpages and services
the purchase, delivery, and activation of eSIM products
customer support and communication channels
The service is built on a Laravel-based backend and uses modern security standards.
3. Legal Basis for Processing (GDPR)
We process personal data in accordance with Article 6 of the GDPR, based on:
Art. 6(1)(b) – performance of a contract
Art. 6(1)(c) – compliance with legal obligations
Art. 6(1)(f) – legitimate business interests
Art. 6(1)(a) – consent (where applicable)
4. Personal Data We Collect
4.1 Data provided directly by you
full name
email address
billing information
country of residence
4.2 Transaction and service data
order number and order history
purchased eSIM plan details
eSIM delivery and activation status (technical data only)
4.3 Technical and usage data
IP address
device type and operating system
browser type and version
access logs and security logs
4.4 Data we do not collect
We do not collect:
phone call content
SMS or message content
internet traffic content
contact lists or personal media
5. Purpose of Data Processing
We process personal data to:
provide and deliver eSIM services
activate and manage digital eSIM plans
process payments and issue invoices
provide customer support
detect and prevent fraud or abuse
ensure platform security
comply with legal and accounting obligations
improve service quality and user experience
6. Payments and Financial Data (Stripe)
Payments are processed securely by Stripe.
ToucanMobile:
does not store full card numbers
does not store CVV or security codes
Stripe acts as an independent data controller for payment data and processes it under its own Privacy Policy.
7. Data Sharing and Recipients
We may share personal data only with trusted third parties, including:
payment processors (e.g. Stripe)
eSIM and mobile network providers
hosting and infrastructure providers
analytics and security service providers
accounting, tax, or regulatory authorities where required by law
We never sell personal data.
8. International Data Transfers
Personal data may be transferred outside the European Economic Area (EEA) or the United Kingdom where required for service delivery.
In such cases, appropriate safeguards are applied, including:
standard contractual clauses
GDPR-compliant data protection mechanisms
9. Data Retention Periods
We retain personal data only for as long as necessary:
billing and transaction data – as required by tax and accounting law
account data – until account deletion is requested
technical logs – limited retention for security purposes
support communications – for a reasonable operational period
10. Cookies and Similar Technologies
We use cookies and similar technologies to:
ensure proper website functionality
maintain security
analyze performance and usage
You can control cookies through your browser settings.
Disabling cookies may affect certain website features.
11. Your Rights Under GDPR
You have the right to:
access your personal data
rectify inaccurate or incomplete data
request deletion of data (“right to be forgotten”)
restrict processing
object to processing
request data portability
withdraw consent at any time
To exercise your rights, contact:
📧 legal@skynetia.com
12. Data Security
We apply appropriate technical and organizational measures, including:
encrypted SSL/TLS connections
secure Laravel backend architecture
restricted access to personal data
monitoring and logging for security incidents
13. Children’s Privacy
ToucanMobile services are not intended for individuals under the age of 16.
We do not knowingly collect data from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Continued use of the service constitutes acceptance of the updated policy.
15. Contact Information
For privacy-related inquiries, contact:
Email: legal@skynetia.com
Company: SKYNETIA LTD